AI-first NOC
Resolve AI upgrades Level 1 by triaging every alert, investigating across telemetry, infrastructure, and code, then escalating with evidence and next steps.
The traditional NOC is struggling
Manual triage, siloed knowledge, and reactive escalation leave teams overwhelmed
Complex
Thousands of alerts daily across dozens of tools with no automated correlation
Fractured
Tribal knowledge lives in heads, runbooks are outdated, escalation paths shift every on-call rotation
Costly
L2/L3 engineers spend 30%+ of time on issues that should resolve at L1
Complex
Thousands of alerts daily across dozens of tools with no automated correlation
Fractured
Tribal knowledge lives in heads, runbooks are outdated, escalation paths shift every on-call rotation
Costly
L2/L3 engineers spend 30%+ of time on issues that should resolve at L1
More context. Fewer escalations.
Resolve AI works alongside your NOC team at every level, providing real-time investigation, evidence-backed escalations, and tribal knowledge that never sleeps.
Level 1: NOC / Service Desk / Operations
- Triage every alert with automated investigation across logs, metrics, traces, and recent deployments
- Apply runbooks and organizational context to resolve known issues without escalation
- Route unresolved issues with full evidence packages
Level 1: NOC / Service Desk / Operations
Triage intelligently. Resolve more at L1.
Level 2: Infrastructure (SRE / Platform / Cloud Ops)
- Receive escalations pre-loaded with investigation context, eliminating the start-from-scratch problem
- Correlate across infrastructure layers in parallel
- Identify systemic patterns across incidents to prevent repeat escalations
Level 2: Infrastructure (SRE / Platform / Cloud Ops)
Resolve faster with production context.
Level 3: Application (Production Engineering)
- Analyze database changes, API latency, error rates, and code changes simultaneously
- Connect application behavior to infrastructure state for cross-stack root cause analysis
- Build and update runbooks from resolved incidents automatically
Level 3: Application (Production Engineering)
Code-aware incident resolution.
Level 4: Engineering
- Trace single incidents to higher-order architectural and systemic issues
- Generate post-incident reviews with evidence-backed timelines
- Proactively identify operational vulnerabilities before they become incidents
Level 4: Engineering
From incident to permanent fix.
Modernize the NOC operating system
Triage and prioritize
Correlates alerts across services, filters noise, and ranks by severity and business impact
Automated investigation
Pulls logs, metrics, traces, and deployments in parallel
Contextual escalation
Routes to L2/L3 with full investigation context
Runbook execution
Applies organizational knowledge to resolve at L1
Operator decision support
Real-time summaries and confidence-scored hypotheses
Automated docs and handoff
Documents everything and keeps the team aligned
What our customers say
We moved from hours to minutes. On-call is materially better. Resolve AI changed how our team responds to production issues.
Shahrooz Ansari
Sr. Director of Engineering, DoorDash
I dont need more data. I need a root cause. Resolve AI consistently surfaces the right signal from the noise.
Chris Umbel
AIOps Lead, Zscaler
We moved from hours to minutes. On-call is materially better. Resolve AI changed how our team responds to production issues.
Shahrooz Ansari
Sr. Director of Engineering, DoorDash
I dont need more data. I need a root cause. Resolve AI consistently surfaces the right signal from the noise.
Chris Umbel
AIOps Lead, Zscaler
Move to an AI-first NOC
A reimagined operations center where AI investigates every alert, documents every finding, and continuously improves with each incident.
Book a demo
