Empowering Agentic AI with Knowledge Graphs

In modern software systems, understanding what went wrong when an incident occurs can feel like searching for a needle in a haystack. But what if your agentic AI could autonomously navigate the complexity of your production environment? That's where Resolve AI's knowledge graph comes into play, revolutionizing how teams handle incident response.

The knowledge graph is more than just a visualization tool – it's a comprehensive map of your entire technical environment that captures how different services, pods, and components interact with each other. Its power lies in serving as the foundation for autonomous investigation. Rather than requiring engineers to manually hunt through logs and metrics, Resolve AI can automatically traverse the graph to identify root causes and correlations.

The core vision of Resolve AI has evolved based on customer feedback and real-world usage. Rather than requiring users to guide each step of the investigation process, the system autonomously analyzes alerts, traverses dependencies, and delivers comprehensive answers. This automation represents a fundamental shift in how observability tools can operate.

This autonomous capability proves especially valuable for handling routine alerts - the kind that fire regularly and consume valuable engineering time. The knowledge graph enables Resolve AI to automatically understand context: which services depend on each other, where logs and metrics are stored, and how different components are related. When an issue occurs, the system quickly traces through these relationships to identify root causes without requiring constant human input.

The scale of this challenge becomes clear when considering that enterprise environments can have upwards of 50,000 nodes and 500,000 edges in their graph. To handle this complexity, Resolve AI developed Gragg, a custom domain-specific language that allows their AI to safely and efficiently query the knowledge graph. This approach combines the reliability of traditional system mapping with the power of agentic AI.

Our knowledge graph operates entirely behind the scenes. Users never need to maintain or interact with it directly - it's automatically created, curated, and maintained. This automation is particularly valuable for medium to large enterprises where manually mapping system relationships becomes impractical.

The impact is tangible: faster incident resolution, reduced toil for engineering teams, and more reliable system understanding. Rather than engineers spending hours piecing together how different services interact, Resolve AI can instantly traverse these relationships and provide grounded, accurate insights about system behavior.